Frequent Asked Questions
1- How are these fares different than buying a ticket from the airline directly?
2- How can I pay for my ticket?
3- How and when will I receive my ticket?
4- What if I need to cancel or change my ticket?
5- Can I use someone else's credit card to pay for a ticket?
6- Why does a price show however when I go to book it tells me that there is nothing available for that date?
7- How do I contact you?
1. How are these fares different than buying a ticket from the airline directly?
These tickets are for the most part very similar to tickets you would buy directly from the airlines. You can request special meals, get advanced seat assignments and almost always acquire frequent flyer mileage. An advantage is that these tickets are often refundable (with a cancel penalty).
2. How can I pay for my ticket?
All rates quoted can be paid with a Credit Card / Debit Card. You can also pay the amount in our bank account.
3. How and when will I receive my ticket?
You should expect to receive your tickets/vouchers within 7 days of your date of travel. If travel is within 7 days your ticket will be sent within 24 hours after receiving full payment. It may be necessary for you to collect your air tickets at the airport if you are travelling within 7 days of your departure date. E-Tickets will be sent by 1st class post at client’s own risk or via e-mail which you need to print and take to the airport. Late Bookings may also require Registered/Courier delivery of documents in which case the appropriate charges will have been advised at the time of booking.
4. What if I need to cancel or change my ticket?
You can cancel a flight by writing or by speaking to one of our Customer Relations agents on the telephone. All cancellation requests need to be received prior to departure. Email us at info@sufitravel.co.uk. Reservations will be cancelled automatically if any payment has not been received within 72 hours of the booking. All tickets are issued on a non-refundable / non-endorsable basis unless otherwise stated.
5. Can I use someone else's credit card to pay for a ticket?
Yes, but you cannot pay the full payment of the ticket with someone else’s credit or debit card. You can only pay a deposit and rest of the amount you can pay by bank transfer or by cash in our business account.
6. Why does a price show however when I go to book it tells me that there is nothing available for that date?
Our search engine is different from other search engines. We basically show you the lowest rates that we have without taking availability into account. The next step is then to see if space is available for that specific fare. This way you know what the lowest fare in the market is. If it is not available you can now change dates to possibly get this fare or simply select a higher fare. -- How many times have you called an airline and asked for a price for specific dates of travel. When they quote you a price they do not tell you that if you leave the day before you may have saved $250. Wouldn't it be nice to know this beforehand? We try to do this.
7. How do I contact you?
Please select the contact button at the top of the page. This will have all the information you will need to get in touch with us. We are open 24 hours a day 7 days a week.